(A) High Importance (B) Important (C)To Do Later Contact Spoke with Customer Left Voicemail No VM/Made Attempt Sent Text Message Sent Email Call Back Later Communicated Social Media Met with Customer Other Outcome Active Closed Pending Later Date (A) High Importance (B) Important (C)To Do Later Contact Spoke with Customer Left Voicemail No VM/Made Attempt Sent Text Message Sent Email Call Back Later Communicated Social Media Met with Customer Other Outcome Active Closed Pending Later Date (A) High Importance (B) Important (C)To Do Later Contact Spoke with Customer Left Voicemail No VM/Made Attempt Sent Text Message Sent Email Call Back Later Communicated Social Media Met with Customer Other Outcome Active Closed Pending Later Date + Add More